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 Further help / links

Can I speak to someone personally at the Australian Embassy?

Immigration staff from the Immigration Section (Embassy) are at the AVAC (Jakarta only) to answer enquiries between 10am and 12pm every Tuesday.

You may use the telephone to communicate directly to the Immigration Section. Our telephone service operates every weekday during our business hours. 

We prefer that you contact us via email - our emails are reviewed daily and you will receive a reply within 48 hours. Please send us emails which are below 5mb in size, or consider sending larger emails as several smaller emails.

• Contact Us – Jakarta

Can I come to the Australian Embassy?

The Embassy has airport-like security and clients are not generally seen at the Australian Embassy.  See the information and contact details above if you wish to contact us. 

How can I make a complaint, compliment, or suggestion?

The Immigration Section of the Australian Embassy welcomes your contact and your feedback. You may send us an email, complete an online feedback form. For more information about feedback, including DIAC’s feedback policies, see the Feedback section of the immigration website.

• Send an email
• Online feedback form
• Feedback immigration website 

Links:

 General Immigration information

• General Immigration website – Australia 
• General Immigration website – Jakarta 
   

Contact details

• Contact Us – Jakarta
• Australian Visa Application Centre (Jakarta and Bali) 
• Email (Immigration, Jakarta) (immigration.jakarta@dfat.gov.au) 

Online applications

• To check the progress of an application submitted online
• Check visa entitlements
   

Statutory declarations

• Statutory Declaration form 
• People who can witness photocopies (Statutory Declarations) in Australia 
   

Other

• Character and Penal Clearance Requirements
   

Forms – General Immigration forms

• Forms – Index 
• Form 956 – Appointing a migration agent
• Form 956A – Appointing any other person
• Information Forms and migration booklets 

Fees

• Fees – General information
• Fees – Paying fees in Indonesia

 
Visas processed in other locations 

• Business long stay (457): Australian business sponsor: Australian busniess sponsor. 
• Business long stay (457): Overseas business sponsor. From 1 October 2010, sponsorships will be processed in the Singapore High Commission.
• General Skilled migration
• Business skills 
• Parent migration 
• Special program visa (416) 
• Entertainment visa (420) 
• Occupational trainee visa (442)
• Sponsored family visitor (679)    

Application map:
Before you apply  ►  Applying  ►  After you apply  ►  Further help / links