Australian Embassy
Indonesia
Address: Jalan H.R. Rasuna Said Kav C 15-16, Jakarta Selatan - Telephone: 2550 5555 - Fax: 2550 5467

Visas and Immigration

The Australian Embassy Immigration Section provides services for the Department of Immigration and Citizenship (DIAC) in Indonesia.

Applying for a visa

The Australian Embassy has an arrangement with the Australian Visa Application Centre (AVAC) to accept visa applications on their behalf. The AVAC has offices in Jakarta and Bali at:

Australian Visa Application Centre - Jakarta

Level 22, Plaza Asia
Jl. Jenderal Sudirman Kav. 59
Jakarta Selatan – 12960
(Opposite Pintu 1/Gate 1 Senayan)
Enquiry helpline: (021) 5140 1590-91
Email: info.diacid@vfshelpline.com
Opening hours: 8.30 am to 4 pm – Monday to Friday

Australian Visa Application Centre - Bali

Perkantoran Duta Wijaya, Unit 12
Jl. Raya Puputan, Renon
Denpasar, BALI - 80225
Enquiry helpline: (0361) 264958
Email: diacbaliacsupid@vfsglobal.com 
Opening hours: 8.30 am to 4 pm – Monday to Friday

The AVAC provides the following benefits:

A fee of Rp 150,000 per passport is charged for this service. This is in addition to the visa application charge required by the Australian Embassy Immigration Section to process your visa application.

AVAC also offers a courier option if you live outside Jakarta and Bali or do not wish to lodge in person. For more information about this service, fees charged, contact details, office location and office hours, see: www.vfs-au-id.com

You can also lodge your visa applications using a registered migration agent, travel agent or student education agent who will forward your visa application to the Australian Embassy on your behalf. Alternatively, you can arrange to courier or mail your application direct to the Embassy at:

Immigration Section
Australian Embassy
Jalan H.R. Rasuna Said Kav C15-16
Jakarta Selatan 12940

Applications lodged by courier and mail must be in a sealed envelope and be clearly addressed to the Immigration Section. Delivery is 8am to 5pm Monday to Friday. Applications must include a pre-paid return envelope clearly stating the return delivery address.

Your application should clearly state the full name, Kartu Tanda Penduduk (KTP) number and contact details of the person you authorise to collect your passport/ documents after your application has been finalised (see below about asking a friend or relative to check the status of your application).

Access to the Australian Embassy Immigration Section is by appointment only. If you wish to lodge your visa application in person, you must make an appointment to do this before visiting the visa office. Appointments can be made by emailing immigration.jakarta@dfat.gov.au. Please note that due to the high demand for appointments it may be two weeks before an appointment can be scheduled.

The decision on your visa is made by immigration staff at the Australian Embassy or Consulate in Bali and not by AVAC or other agency staff.

Citizenship

Citizenship Applications – can be lodged by mail or courier to the Australian Embassy Immigration Section, or you can make an appointment to lodge the application in person by emailing immigration.jakarta@dfat.gov.au

Visa Application Charges

All visa application charges are listed on the Department of Immigration and Citizenship (DIAC) website at: www.immi.gov.au

At 1 July 2008, visa and citizenship application charges are:

These visa application charges can change regularly. For your application to be valid we need to receive the charge that is applicable on the day you lodge your application. Ensure that you have the most current information by visiting www.immi.gov.au before lodging your application.

Payment Methods

Cash - Payment can be made in cash (Rupiah only).

Credit Card - Credit Card - Visa and Master Card are accepted. A 3% merchant charge will be charged to the applicants using the credit card option.

Bank Transfer – Payment can be made by bank transfer to an AVAC account at Standard Chartered Bank. Please contact AVAC for further information.

Bank cheque – Payment can be made by bank cheque. Please make the bank cheque payable in Rupiah to the Australian Embassy. Please include a cash amount of Rp 50,000 for bank cheque clearance fee for bank cheques purchased outside Jakarta.

Payment in Australia - If you have a sponsor or relative in Australia, they may pay the visa application charge on your behalf at the nearest DIAC office in Australia. They can then send the receipt to you – which you can submit with your visa application.

Application forms, information sheets and booklets

Information on the following visas:

Further information on services provided by the Department is available on the DIAC website at www.immi.gov.au You can also download printable application forms, information sheets and booklets free of charge from this site.

Important notice for visa applicants

Clients need to disclose information about all previous visa applications. Providing false or misleading information in an application may mean that your application is refused.

Your application should be complete at time of lodgement so that your application is finalised as quickly as possible. Checklists are provided for each visa type to assist you. Please note that a decision may be made on your application based on the information that you provide with your application.

Do not send original documents with your application unless requested to do so by the visa office. Please ensure that all copies of documents you provide are certified and an English translation provided if in another language, including Bahasa Indonesia.

In some case, you may be asked to provide more documents or information about your particular circumstances after you lodge your application. The visa officer will contact you should this occur.

Can I ask about the status of my friend or relative’s application?

Due to Australian privacy laws staff at the AVAC and the Australian Embassy cannot respond to enquiries unless the applicant authorises someone to make enquiries on their behalf. This includes the person providing support to the application.

If you want to authorise another person to be able to discuss your application with this office, or for them to receive correspondence about you, you will need to complete a form 956 and return it to this office. This form is available on the DIAC website at www.immi.gov.au/allforms/pdf/956.pdf

The Australian Embassy Immigration Section welcomes your contact and feedback 

To contact the Australian Embassy Immigration Section you may:

e-mail: immigration.jakarta@dfat.gov.au (preferred)

fax: +62 21 2550 5695 or 2550 5697

telephone: +62 21 2550 5700 between 2.00pm and 4.00pm Monday to Thursday.

or mail:

Immigration Section
Australian Embassy
Jalan H.R. Rasuna Said Kav C15-16
Jakarta Selatan 12940

If you wish to visit the Australian Embassy Immigration Section you need to make an appointment before visiting the office.

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